Return & Refund Policy
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At HERBALTREE24, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
Returns
We accept returns only under the following conditions:
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The item is damaged, defective, or incorrect upon delivery.
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The item is unused, unopened, and in its original packaging.
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You contact us within 48 hours of delivery.
Items not eligible for return:
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Opened or used products
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Products without original packaging
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Items returned after 7 days of delivery
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Perishable or consumable wellness items (due to hygiene and safety concerns)
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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A refund will be initiated to your original payment method within 5–7 business days.
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In case of Cash on Delivery orders, refunds will be processed via bank transfer (you will be asked to share your account details securely).
Non-Refundable Items
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Personalized, custom, or discounted products
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Free gifts or promotional items
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Products damaged due to misuse
Return Process
To initiate a return:
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Email us at [support@yourwebsite.com] or call [+91-XXXXXXXXXX] within 48 hours of receiving your product.
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Provide your order ID, photos of the item, and a brief explanation.
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Our team will verify and guide you through the return process.
Note: Return shipping charges may apply unless the error is on our part (wrong or damaged item).
Exchange Policy
We only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange, contact us with your order details and photos.
Contact Us
For any return or refund-related questions, feel free to reach out to:
HERBALTREE24
Email:Herbaltree24@gmail.com
Phone:+91 92117 60175
